Certified Technical Support Associate

Campus CTSA is the CTSA Certification Training program offered to academic institutions for their students across Universities in Kenya. This program is conducted in the premises of the university/college by authorized BCI ICOS partners. After the completion of the Training Program, the students take the BCI online CTSA Certification Examination (BCE). Qualifying students are awarded the CTSA Certification and the CTSA Designation.

Critical Objectives of CampusCTSA

BCI authorized ICOS partners worldwide seek the following outcomes from the CampusCTSA® Certification Training Program:

  • The trainee students should be able to qualify and pass the BCI Certification Examination and get BCI Certified.
  • The trainee students should develop BPO-requisite knowledge-base and skill-sets to work at the entry level in Tech Support BPO organizations.
  • The trainee students should be able to conduct themselves as responsible global citizens and ethical performance-driven professionals.
  • The trainee students are able to get employment offers from BPO companies after getting BCI Certified.

Training Mechanism and Methodology

Since the target trainees are fresh students with a majority of them in-experienced in BPO, Kenya Methodist University (KeMU)) considers it important to follow a mix of training and learning methods and aids to help them develop skills and internalize BPO-critical knowledge. KeMU uses the following training instruments and methods across campuses in Kenya:

  • Instructor/ Trainer-led classroom/ training sessions for learning of concepts and principles related to various BPO industry dimensions.
  • Role Plays and Case Demonstrations to help internalize knowledge and application skills in critical areas.
  • Quizzes and PC-Skills assignments to help refine and polish tasking skills as required in entry level assignments in BPOs.
  • Company visits to BPO organizations and call centers.
  • Internal Tests to ensure continuous learning of students.

Certification Life

A CTSA Certificate is valid for exactly 3 years from the date of its award. Application for re-certification to BCI has to be made at least three months prior to the date of expiry of the Certification. Recertification applicants have to take the CTSA Refresher Examination and submit a Self-Evaluation Report.