Philosophy, Mission and Vision

The International Center for Outsourcing Studies at Kenya Methodist University (ICOS@KeMU) offers training in Business Process Outsourcing (BPO) courses. ICOS is the regional licensed Certification Center under the BPO Certification Institute, Inc. (BCI) in the region. This means that those taking BPO courses from other organizations and institutions can sit for their certifications at KeMU ICOS. BCI is the world’s largest standards body for outsourcing with presence across 40+ countries. ICOS at KEMU is East Africa’s very first institution dedicated to the development of talents and knowledge relevant for growth of African BPO and Outsourcing Sector.


To elevate employability capacity in Kenya and the region to global levels by working cooperatively with key players in the BPO sector.


To develop and build talents and skills for the growth and sustainability of the Business Process Outsourcing (BPO) Industry in Kenya and beyond.